Privacy Policy

Effective Date: 10 October 2026
At Rosella Paper (the trading name of Kattone Pty Ltd, hereafter referred to as "we", "our", or "us"), we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website, communicate with our studio, or purchase our custom stationery and design services.


1. Information We Collect
To fulfill your orders and provide a seamless, bespoke design experience, we collect two types of information:

Personal Information You Provide
  • Contact Details: Your name, shipping address, billing address, email address, and phone number.
  • Event & Customisation Details: Names of guests, dates, venues, wording, monograms, and text required to print your stationery.
  • Client Media & Assets: Photographs, architectural drawings, or venue images that you email to us for our custom watercolour and fine-line illustrations.
  • Account Credentials: Username and password if you create a customer account on our store website.
Automatically Collected Information
  • Device & Usage Data: When you browse our shop, we automatically receive your computer’s internet protocol (IP) address, operating system, browser type, and data regarding how you interact with our website pages.
  • Cookies: We use cookies and similar tracking technologies to remember your shopping cart items, enhance site performance, and analyse traffic patterns.
2. How We Use Your Information
We use your personal and event data exclusively to run our studio and deliver your custom orders, including:
  • Fulfilling Orders: Designing, engraving, printing, assembling, and shipping your custom stationery, wax seals, and invitations.
  • Customer Support: Communicating with you regarding your digital layouts, and responding to your design inquiries at katy@rosellapaper.com.au.
  • Marketing Communications: With your explicit permission, sending you occasional updates, product launches, or special offers. You can easily opt out of these at any time.
  • Security & Compliance: Preventing fraudulent transactions, maintaining financial records, and ensuring our website remains safe and secure.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We only share data with trusted service providers necessary to complete your order, including:
  • E-Commerce & Payment Processors: Secure platforms that handle website infrastructure and safely process encrypted payments (e.g., Shopify, Stripe, PayPal).
  • Shipping & Fulfillment Providers: Couriers and postal services (such as Australia Post) that require your name and physical delivery address to drop off your order.
  • Internal Tools: Secured cloud storage and design software used strictly by our studio team to digitise, review, and print your custom venue illustrations and engraving proofs.
4. How We Secure and Store Your Data
Your privacy is paramount to Kattone Pty Ltd. We take commercial-grade precautions and follow industry best practices to ensure your information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
  • Digital Security: If you provide us with your credit card information, the data is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption.
  • Asset Protection: The venue images and personal details you supply for custom artwork are kept securely in our private studio network and are accessible only to our design and management team.
  • Retention: We hold your personal details and custom design assets only as long as necessary to complete your order, maintain tax records, or assist you with any future stationery reprints or matching day-of reception items.
5. Your Rights and Choices
You have full control over your personal data. At any time, you have the right to:
  • Access & Correct: Request a copy of the personal information we hold about you or ask us to update incorrect spelling or details.
  • Data Erasure: Request that we completely delete your customer account or personal details from our active systems (except where we are legally required to retain financial or tax records).
  • Cookies Control: You can adjust your web browser settings to refuse cookies, though this may impact your ability to use certain interactive features on our shop.
6. Updates to This Policy
We reserve the right to modify this privacy policy at any time to reflect updates to our studio processes or shifts in legal frameworks. Any changes take effect immediately upon posting to the website. We recommend checking this page periodically to stay informed about how we safeguard your data.

7. Contact Us
If you have questions about how we manage your privacy, wish to exercise your data rights, or want to make a formal request regarding your stored information, please contact Katy directly at:
Kattone Pty Ltd (Trading as Rosella Paper)
Email: katy@rosellapaper.com.au
Subject Line: Privacy Policy Inquiry